Rules & Guidelines


Maximizing the Benefit of a Tutoring Session

  • Tutors and students learn from each other. Students are expected to participate in the tutoring process, so sessions are collaborative. It would be unethical for the tutor to complete assignments, tests, or quizzes for students.
  • Online tutoring sessions are expected to last 40 minutes. To maximize the time you have with your tutor, have student course materials, textbooks, and class notes handy during the tutoring session.
  • Tutoring sessions can be as short as needed. Sessions should end within 40 minutes. Research shows that engagement and understanding of the material falls dramatically with longer sessions. Once a session is over, students may sign in to receive additional tutoring, but waiting students will be tutored first.
  • There is no limit to how many times students can sign in for tutoring.
  • Currently-enrolled STC students will be given priority over non-enrolled students and community users.
  • A tutor cannot predict a student’s grade on any assignment or exam and will not speak to an instructor on a student’s behalf.

Online Tutoring

Time Allotments

Each South Texas College student begins the semester with an allotment of three (3) hours of online tutoring time per semester. Additional online tutoring time is added at the start of each semester (Fall, Spring, Summer). Please note that hourly restrictions are for Upswing tutors; however, there is no limit for working with STC tutors.

If you complete your three (3) hours of online tutoring and need additional online tutoring during the semester, please fill out the Online Tutoring Hours Request form.

If you have any questions regarding the online tutoring usage policy or the online tutoring hours request form, please contact our Learning Support Manager, Elba Coronado, at 956-872-7277 or via email at

For more information and to access online tutoring, please visit our Online Tutoring page.

Independent Study

Independent Study tracking has been suspended until further notice.

Tracking Independent Study Sessions

Some instructors may ask students to study or work in the CLE on their own. Independent Study students may work either in the main tutoring room or in a CLE study room. Students can request documentation, called a Single Student Attendance Reports of the study time.

Here are the necessary steps to track Independent Study sessions:

  • Students must sign into JagTrax for Independent Study for time to be logged. You must physically be at the campus CLE to do this.
  • Students must inform front desk staff when signing-in and signing-out for Independent Study to document the full session time.
  • To ensure that your instructor or program can accurately see the different activities you are participating in (Independent Study, Tutoring, and/or Academic Coaching), students must sign-in for each individual service for accurate Single Student Attendance Reports.
  • Single Student Attendance Reports can be requested, in person, at any campus CLE. Currently, these reports are not accessible online.

Study Rooms

Study room check-out has been suspended until further notice.

Usage Guidelines

Below are the general guidelines for CLE study room usage. Procedures may vary slightly by campus as determined by student and faculty needs at that location. Any modification of standard procedures will be posted at each campus CLE.

  • Study room reservations must be made in person or by contacting the campus CLE. Study room reservations may be restricted on some campuses or at certain times. Study rooms that cannot be reserved will be assigned on a first-come, first-served basis.
  • Users must provide a student or government photo ID to check out a study room.
  • Study rooms may be used for a maximum of 3 hours at a time. If a student needs a room longer than 3 hours and no other student has requested the room, special permission may be given to extend the check-out time.
  • Because study room spaces are limited, student groups are given priority over individual users, especially after the first hour of use.
  • Only wrapped snacks and drinks with lids are allowed in study rooms.


CLE test proctoring services have been suspended until further notice. Please contact your course instructor to arrange any make-up exams.

Open Computer Labs

Using Computers In and Around the CLE

Open Computer Lab areas in the CLE are available for use by South Texas College students, faculty, staff, and community users. Please be aware that since tutoring and other student support services are occurring in close proximity to the computers, conversation is audible. The Open Computer Labs website provides information on the Computer Use Policy and the Printing Guidelines for computers in the CLE.

Student Disability Services

Requesting Accommodations

Serving South Texas College students and faculty is central to our mission. As such, the CLE makes every reasonable effort to meet the needs of our students with documented disabilities by facilitating student learning accommodations whenever possible. Below are the accommodation guidelines:

  • Students must have an approved Modification Plan from the South Texas College Counseling and Student Disability Services department. A copy of this plan must be on file at the campus CLE in order to receive accommodations.
  • To ensure equitable service to all students, accommodations approving extra time during tutoring sessions can occur when the following conditions are met:
    • There is an available tutor.
    • The topic requires time beyond 30 minutes as determined by center supervisor.
    • Other tutors are available to serve students in the subject being tutored.
  • Apart from the regular free, unlimited tutoring sessions, students with an approved Modification Plan can also receive an extended tutoring session once per day. Appointments are recommended for these sessions to ensure tutor availability. Otherwise, a drop-in extended session request will be on a first-come, first-served basis.
  • If an instructor requests that a student with a Modification Plan on file take an exam at the CLE, we may be able to accommodate a distraction-reduced environment and/or extended test time. Other accommodations must be coordinated with the Student Disability Services office.

Community Users

CLE Services Available to Community Users

Former students and members of the community may utilize CLE facilities, when available, and may arrange for services such as tutoring assistance and study room reservations. However, community users do not have access to all CLE services, such as online tutoring.

You can learn how to obtain a Community User card, which is provided by the library, by visiting the Community Users section of the website. The CLE gives priority service and use of equipment and facilities to students currently enrolled at South Texas College. If you are a community user with limited time, please ask your campus CLE staff for recommendations on when services are more readily available.

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