Student FAQs (COVID-19)
College Operations
- What are the college’s hours of operation?
- When will the campuses be open again?
Campuses are open for face-to-face courses, Student Affairs & Enrollment Services, and Library open labs. You can chat with student services here.
Admissions
- How do I apply to college?
You will need to submit your college application through applytexas.org. After two business days, you may review your application status by contacting us at 956-872-8311. You may also email us at admissions@southtexascollege.edu.
- Where do I submit my transcripts?
Email admissions@southtexascollege.edu and institutions can send us your official transcript though mail to 3201 W. Pecan Blvd. McAllen, TX. 78501.
- How do I register for classes?
To register for classes, log into JagNet with your student username and password and press on Registration . If you have any questions regarding registration contact us by scheduling an appointment or watch our step-by-step. You may also email us at registration@southtexascollege.edu.
- How do I withdraw from a class?
You may withdraw from a course by emailing your instructor, requesting their permission to withdraw. Make sure to include your full name, A-Number, semester, subject, course number, section number and photo identification in the email. Once your instructor has responded with their approval, forward the email to admissions@southtexascollege.edu.
- Will there be classes in the Fall?
Yes, at the moment we are planning to begin classes as usual in the Fall Semester. If there are any changes to the scheduling or format of these courses, it will be announced through this website and through your student email.
Advising & Counseling
- Should I speak to an advisor or counselor?
If you are a student in good academic standing, you should speak to an Advisor. If you are on academic suspension or would like to seek emotional support, you should speak to a counselor.
- How can I speak to an advisor?
You may request to speak to an advisor by calling 956-872-8372 or email advising@southtexascollege.edu.
- How can I speak to a counselor?
You may request to speak to a counselor my emailing us at counseling@southtexascollege.edu or call us during office hours at 956-872-2173.
24-Hour Crisis Hotline
For Emergencies Call 911 or STC Police Dispatch at 956-872-4444
National Suicide Prevention Lifeline: Dial 988. Press 1 for Veterans
Crisis Text Line: Text HOME to 741741
- How can I complete the Academic Improvement Plan?
You may complete the online module found on the Academic Counseling webpage.
Cashiers
- How do I contact the Cashiers office?
Monday – Friday 8am – 5pm:
- Visit the Cashiers website.
- Email: stc_cashiers@southtexascollege.edu
- Phone: 956-872-3455
- Schedule an Appointment (include A#, Contact info); a specialist will return your call
Cashiers - Holds
- What are Holds?
- A1 Holds – Balances less than $100.00.
These do not block registration however, you will not be able to access grades or transcripts. - AR Holds – Balances greater than $100.00.
These block registration, grades, and transcripts. Payment may be paid via JagNet; see online payment instructions - LO Holds – Emergency loan and prior-term balances.
These block registration, grades, and transcripts. Payment may be paid by accessing CWA (Customer Web Access). See online payment instructions.
- A1 Holds – Balances less than $100.00.
- I have a hold on my account, can you remove the hold?
To permanently remove a hold, payment in full is required. You may pay online via JagNet or CWA, or call Cashier Payment Center at 956-872-3455.
To temporarily remove the hold, a payment arrangement is required. Please email Cashiers at stc_cashiers@southtexascollege.edu or call Cashier Payment Center at 956-872-3455.
- How can I request a transcript if I have a hold?
Official Transcripts require either payment in full or, contact Cashiers for a payment arrangement (50% initial down payment required). Contact Admissions to request an official transcript.
Unofficial Transcripts are available in JagNet.
- How can I have a Loans Hold (LO), but I have never applied for a loan?
Loans Hold is the name of the hold, it does not specifically mean you obtained a Loan. A LO Hold may pertain to a debt regarding an Emergency Loan, or a balance owed from a previous semester.
Cashiers - Payment Options
- What are Installment Plans?
Installment Plans are available online during the open enrollment period. Eligibility requirements apply and a down payment is required. Enroll online via JagNet; see online enrollment steps.
- I have an installment plan and was not able to make the payment, am I going to be dropped?
If all your classes are secured by the installment plan, you will not be dropped; continue attending your classes.
If a class(es) were added after the enrollment of your installment plan, then they may be dropped; contact Cashiers: stc_cashiers@southtexascollege.edu.
- Will installment plans be available for the upcoming semester?
Yes, we offer several online installment plans; a down payment based on the amount due plus a $35.00 processing fee is required at enrollment.
Online enrollment is available via JagNet.
- What are Emergency Loans?
- Emergency Loans are a short-term loan and must be repaid.
- Loans are subject to availability during the open enrollment period.
- Eligibility requirements apply and a down payment is required.
- Apply online for Emergency Loans
- Will Emergency Loans be available for the upcoming semester?
We offer emergency loans each semester. A down payment required at the time of enrollment.
- I do not know what my emergency loan balance is and my JagNet account shows a zero balance.
Emergency Loan balances are kept in a separate database called Campus Receivable Collector (CRC). JagNet will only display the original amount of the Emergency Load that was approved and it will appear as a payment/credit on your billing details with a description of:
- LO45 Emergency Loan Tuition_Fees
- LO47 Emergency Loan-Textbooks
View or pay your emergency loan online at CWA (Customer Web Access). Login using your JagNet username and password.
- How can I pay my Emergency loan and/or Textbook loan?
Emergency loanscan be paid online: Emergency Loan Payment Instructions.
- I have an emergency loan and was not able to make the payment am I going to be dropped?
No, you will not be dropped if you are registered; continue attending your classes.
Cashiers - Making Payments
- How do I make a payment if the college is closed?
- Pay online via JagNet or CWA (Customer Web Access) : Pay with your Credit Card, Debit Card, or Checking Account.
- Pay by phone to the Cashier Payment Center: 956-872-3455
- Mail payment to: ATTN: Cashiers Department, P.O. Box 9701 McAllen, TX 78577
(Do not mail Cash. Include your student ID A# on your check/money order).
If you do not have a credit card/debit card, you may purchase a pre-paid/reloadable debit or credit card at any store of your convenience. The pre-paid card can then be used to make payments online via JagNet.
It is critical that you maintain your pre-paid/reloadable debit or credit card in a secure location and do not destroy it after use. Applicable refunds are issued to the same card used for payment, therefore, if card is destroyed you may not be able to access your refund.
- I need to reset my JagNet password to make a payment for my old balance, can you help?
You may contact the IT Service desk at 956-872-2111.
The service desk has access to the CRC (Campus Receivable Collector) system to check for a balance and verify your identity.
- How can I make a payment online for my installment plan?
Visit Online Payment Instructions.
- How can I make a payment online for the current term?
Visit Online Payment Instructions.
- How can I make a payment online for a prior term or Emergency Loan?
- Can I make an online payment with two (2) different cards? I want to pay half with a debit card and the rest with a credit card.
No, payment with two (2) different cards is not available online for balances found in JagNet. However, available options for payments with more than one card are:
- Pay by phone to the Cashier Payment Center: 956-872-3455
- Schedule an Appointment (include A#, Contact info), a specialist will return your call Monday - Friday 8am-5pm.
- Can I make an online payment for the Emergency Loan and/or a prior term balance with two (2) different cards? I want to pay half with a debit card and the rest with a credit card.
Yes, payment can be made with two (2) different cards for Emergency Loans and/or prior term balances. Log into CWA (Customer Web Access).
Cashiers - Payment Arrangements
- I would like to register and I have a balance for a previous semester but I cannot make the full payment. Do you accept partial payments?
Yes, you may set up a payment arrangement and pay half of the outstanding balance to have access to registration, grades, and transcripts.
Email Cashiers at: stc_cashiers@southtexascollege.edu or, contact the Cashier’s Payment Center: 956-872-3455.
- I’m unemployed due to COVID-19, and I am unable to afford making my monthly payments. What is the possibility of extending my payment due dates?
We understand the difficulties and struggles many families are going through at the moment; we always appreciate students who are diligent with their studies and payments especially at a time like this. Unfortunately, payment due dates are set dates that are not able to be extended but please contact Cashiers to discuss your situation and find out what options may be available. E-mail Cashiers at stc_cashiers@southtexascollege.edu or contact the Cashier Payment Center at 956-872-3455.
Cashiers - Refunds
- When do I get my financial aid book allowance and final refund?
A schedule of refund financial aid book allowances and final refunds is made available each term. See refund schedule.
- When do I get my 3rd party refund?
Third party refunds are disbursed only upon financial aid approval from the date the funds are added to the students account.
Third Party sponsors are other outside sources of financial assistance that are available to our students.
- What are my Refund Options?
E-Refunds – Sign up for direct deposit.
- Funds are transferred instantly to your preferred bank account.
- Eliminate the risk of stolen or lost checks in the mail.
Paper check – Default refund method.
- A check will be mailed to the address on file.
- In order to avoid any possible delays in receiving your disbursements, please update your address and phone number in JagNet .
- How do I sign up for Direct Deposit?
See Refund Options for the required steps to update your Contact Information and Enroll in e-Refunds.
- I did not receive my refund and it has been more than two weeks. Where is my refund?
- Verify your mailing address via JagNet (update if necessary)
- Email Cashiers
Cashiers - Reinstatements
- I was dropped for non-payment from my course. How can I get reinstated?
The process is as follows:
- If you have a hold, you may email Cashiers at: stc_cashiers@southtexascollege.edu (to expedite your response, please include your ID #, starts with an A).
- To reinstate your course(s): email admissions@southtexascollege.edu.
- After your courses are reinstated you need to contact Online Learning Support at support@southtexascollege.edu to activate the course on line.
- Will my reinstated course(s) be dropped if I don’t make a payment?
Unpaid course(s) will be dropped if payment was not made by the final payment deadline. Payment for MiniMesters is due by the 1st class day.
Payment in full is due immediately upon being reinstated into dropped course(s). Payment is for tuition and fees plus, a reinstatement fee.
Due to COVID-19, only for the Spring 2020 semester: any reinstatement fees assessed after March 13, 2020 will be waived as per the College’s Board of Trustees.
Financial Aid
- Will there be financial aid for Summer Pell-eligible students?
Yes, the Pell grant is available for Summer semester for eligible students.
- If you were awarded the Pell grant under full-time status (12+ credit hours) for both Fall and Spring, you may be eligible to receive an additional semester Pell grant award for Summer; we call this Year Round Pell. Here are some of the requirements to receive the Year Round Pell grant during Summer:
- Be Pell Grant eligible
- Be registered for at least 6 credit hours*
- Be meeting Financial Aid Satisfactory Academic Progress
- Have not reached the Pell Lifetime Eligibility Limit
- If registered for less than 6 credit hours, you must complete 2020-2021 FAFSA at https://studentaid.gov to be considered for Pell Grant funds in the summer.
*Please note that if you register for 3 credit hours Summer I and 3 credit hours Summer II, your aid will not disburse until Summer II.
- If you were not awarded 100% of your Pell grant funds because you did not enroll full-time (12+ credit hours) during Fall and/or Spring:
- You may use the remainder amount of your current award year Pell Grant amount with no minimum credit hours requirement to receive it, assuming you meet Pell eligibility requirements, or
- You may receive a combination of the Pell remainder amount and Year Round Pell, up to a semester Pell grant award, depending on enrollment, if you meet the requirements discussed above.
- If you were awarded the Pell grant under full-time status (12+ credit hours) for both Fall and Spring, you may be eligible to receive an additional semester Pell grant award for Summer; we call this Year Round Pell. Here are some of the requirements to receive the Year Round Pell grant during Summer:
- Will there be financial aid for Summer TASFA students?
Although TEOG does not cover classes in the summer, we are able to assist students who maintain Satisfactory Academic Progress, while funds are available. Please note that these funds may only cover a portion of your bill.
- When will I see my award for Summer on JagNet?
We are working on summer aid during the month of April. Your award will be posted during the month of May. Continue to monitor your JagNet account during this time.
- Will dropping Spring semester courses affect my financial aid status?
Under normal circumstances, withdrawing from courses would impact your financial aid. However, given the circumstances, we are going to exercise flexibility.
- How can I check my financial aid status online?
We encourage all students to use JagNet. Click on the Financial Aid App to review your status. Be sure to select award year 2020-2021 to view your status for the Fall 2020 and Spring or Summer 2021 semester or select award year 2021-2022 to check the Fall 2021 and/or Spring or Summer 2021 semester.
- With the campus closures, how do I turn in documents to financial aid?
Send your documents securely to Financial Aid by using the Upload Documents app on JagNet. You can access this feature by clicking on Financial Aid on the purple menu located on the left-hand side. All of our forms are available on the Financial Aid Forms page and most smartphones have the capability of scanning documents that you would like to upload.
If you do not have access to a printer, please send an email to finaid@southtexascollege.edu with your student ID number and your current mailing address, so that we may send you the required forms.
- How can I speak with a financial aid representative?
After reviewing your financial aid status on JagNet, you may email your questions to finaid@southtexascollege.edu. Please keep in mind, that we are only able to answer questions regarding financial aid through this email address. All other inquiries should be directed to the appropriate department. You may also schedule an appointment for financial aid assistance.
Testing
- How can I submit my testing scores?
You may email your TSI scores to testing@southtexascollege.edu. If you plan to use ACT scores, these must be requested through your actstudent.org account; SAT scores must be requested through your collegeboard.org account. ACT and SAT must come directly from their respective organizations; scores sent through your personal or student email will not be accepted.
- How do I check my TSI status?
You may review your TSI status through DegreeWorks. If you believe your status to be incorrect, please email us to testing@southtexascollege.edu.
- Is testing for TSI, GED and HESI still taking place?
Yes, all test are currently available. Visit the Student Assessment Center for details.
Student Support
- Does STC offer free Office 365?
Yes, all students may access their Office 365 applications by logging into office.com with their student credentials. You can visit IT FAQs for additional information regarding Microsoft Office 365 applications and other technology frequently asked questions or call the IT Service Desk at 956-872-2111.
- I need to borrow a computer.
At this time, the college does not have laptops to issue, but we are working on options for providing computer access.
- How can I contact my instructor?
You may contact your instructor using any of the Microsoft Office 365 communication tools via JagNet or Blackboard by using your student credentials. You can visit IT FAQs for additional information regarding Microsoft Office 365 applications like JagMail and Teams, or call the IT Service Desk at 956-872-2111.
- I need to reset my JagNet or Blackboard password.
Please visit mypassword.southtexascollege.edu to reset your password. If you continue having problems logging in, contact us at 956-872-2111. Have your student A-Number ready before your call.
- Where can I get Wi-Fi access?
Visit IT FAQs to view WiFi spots at campus and city locations near you.
- I need help using Blackboard.
For questions on how to use Blackboard, email support@southtexascollege.edu.
- I am disabled and need special accommodations for my online class.
You may request special accommodations by emailing disability@southtexascollege.edu.
COVID-19 FAQs
- How can I volunteer during this health crisis?
Various volunteering opportunities are available throughout the community. One recognized organization is Volunteer South Texas.
- How do you report a student who may have been exposed or has tested positive to a communicable disease?
You may complete the Communicable Disease Student Reporting Form.
