Open Enrollment Schedule

Customer Service

Term: - CRN: - Course Number:

Location: Date: Days: Time: Instructor:

This course provides an introduction to techniques for delivering excellent customer service. Participants will learn fundamental principles and best practices to enhance customer interactions and satisfaction.

 Outcomes:

• Build key customer service skills
• Improve customer satisfaction
• Handle interactions with confidence

CATA

Communications Improvement - Level 1

Term: - CRN: - Course Number:

Location: Date: Days: Time: Instructor:

Designed for students whose primary language is other than English. Presentation of industry-related basic reading, writing, speaking, and listening skills. Emphasis on high-frequency vocabulary and phonics; refining oral and written production and listening skills for enhanced job productivity; and increasing control of the English sound system.

Outcomes: Paraphrase job-related forms and dialogs; articulate basic phonic generalizations and high frequency vocabulary; and apply basic grammar skills.

CATA

Microsoft Excel Suite

Term: - CRN: - Course Number:

Location: Date: Days: Time: Instructor:

Course Description: This comprehensive Microsoft Office Excel Training Program is designed to help you develop practical Excel expertise through a structured training that strengthens analysis and reporting capabilities.

 Outcomes:

• Work smarter and faster with Excel’s powerful tools
• Turn data into clear insights and reports
• Advance your skills and boost your professional value

CATA

Industrial Control and Safety

Term: - CRN: - Course Number:

Location: Date: Days: Time: Instructor:

Course Description: The Industrial Control and Safety Training course covers topics from basic electrical safety, HVAC and PLC Programming.

 Outcomes:

• Essential knowledge and skills to work safely with electricity.
• Fundamentals of heating, ventilation and air conditioning.
• The hardware and software applications for basic programming.

CATA

EPA Recovery Certification

Term: - CRN: - Course Number:

Location: Date: Days: Time: Instructor:

This 32-hour comprehensive EPA Certification Preparation Training equips participants with the knowledge and skills needed to safely handle refrigerants and comply with EPA Section 608 regulations. Designed for professionals working with HVAC/R industries, this course covers key topics such as environmental impact, refrigerant management, leak detection, and safe servicing practices. 

 End-of-Course Outcomes:  

• Understand EPA regulations and compliance requirements for handling refrigerants. 
• Demonstrate proficiency in safe refrigerant handling, recovery, and disposal. 
• Prepare for and successfully pass the EPA Section 608 Certification exam. 

CATA