Reports, Complaints and Appeals for Students
This page contains links to the primary forms used by South Texas College students to file a report, submit a complaint or appeal a decision. Please review the descriptions to choose the form which corresponds to your needs.
South Texas College students may file a complaint in accordance with Policy FLD - Student Rights and Responsibilities: Student Complaints. Students are encouraged to attempt informal resolution first when possible. If the issue is not resolved, a formal complaint may be submitted.
Need Help?
Support is available to help you explore options, outline strategies, review policies and find resources. We’re here to discuss any school-related issues, big or small, confidentially and informally.
Not sure which report to submit?
Email Ombuds Services or call 956-872-2180.
Report Sexual Misconduct by Student or Employee
This form is intended to cover sexual misconduct allegedly committed by students, faculty, staff, vendors and visitors of the College.
Student Complaint Concerning Employees or Vendors
Students may file a complaint if they believe they were unjustly or improperly treated by staff, faculty or vendors contracted with the College. Students are encouraged to attempt informal resolution first when possible. If the issue is not resolved, a formal complaint may be submitted.
Report Student Conduct
This form is to report incidents that may be a violation of the Student Code of Conduct. A report may include, but is not limited to, behavior such as use of alcohol or drugs, theft or acting in a manner that interferes with teaching or other college activities and services. Please review the Student Code of Conduct in the Student Handbook if you have any questions.
Student Access and Accommodations Grievances
In accordance with Section 504 of the Rehabilitation Act of 1973 and Title II of the Americans With Disabilities Act of 1990 (ADA), South Texas College is prohibited from discriminating against qualified individuals on the basis of a disability in its services, programs or activities. In addition, the college must not discriminate on the basis of disability in its hiring or employment practices.
Students with access or accommodation complaints on the basis of a disability may contact the Student Accessibility Services Office at 956-872-2173 or email disability@southtexascollege.edu and/or the Title IX Office at 956-872-2307 or TitleIX@southtexascollege.edu.
Report a Safety Incident
In case of an emergency dial 911 or STC Police Dispatch at 956-872-4444. The Incident Report Form is for reporting general incidents and accidents, including but not limited to injuries, slips, trips and falls, chemical spills and other hazards. All incidents must be reported within 24 hours. Any potential hazardous condition should be reported as soon as possible to the Environmental, Health, Safety and Risk Department at ehs@southtexascollege.edu.
Grade Appeals
Students have the right to appeal academic grades which they consider manifestly undeserved or erroneous. The primary responsibility for assigning grades belongs to the faculty member, and in the absence of compelling evidence of discrimination, differential treatment or procedural irregularities, the faculty member’s judgment will be final.
Enrollment and Registration Appeals
The Enrollment Appeal process is for students who have experienced extenuating circumstances that prevented them from attending classes, completing course obligations or satisfying their financial obligation to the college.
Other Issues / Ask for Help
If you did not find a reporting option for your situation, or are not sure which steps to take, support is available. The Ombuds can help you clarify concerns and successfully navigate any situation that arises during your time at South Texas College.
