Roy's Profile  Full Name:  Rogelio Garza Nickname:  Roy Born in McAllen, Texas August 31, 1947 Parents: Eduardo Dominguez Garza and Zoila Ramirez Garza Married to Benilde Cabrera Luna Two Children:  Eric Julian and Maria Rebekah

Educational Achievements, Awards and Recognitions:

Graduate McAllen High School, May 1967

Certificate of Completion, Information Management Technology, May 1995, STCC - photo

Associate of Applied Science, Networking Specialist, May 1997, STCC - photo

Associate of Applied Science, Computer Specialist, May 1997, STCC - photo

Certificate of Recognition for August Faculty Events, STCC August 1999

Certificate of Continuing Education, Essentials of Web Development and Design, Rockhurst University Continuing Education Center, Feb. 4, 2000

Certificate of Attendance, Discovering the Secrets of Microsoft Access, CompuMaster, Nov. 15, 2000

Certificate of Appreciation for Contribution for DACUM Comitttee, Sept. 5, 2001

Certificate of Continuing Education, Administering, Supporting and Troubleshooting Microsoft Windows 2000, Rockhurst University Continuing Education Center, Jan. 15, 2002

Certificate of Attendance, The Conference on Customer Service, SkillPath Seminars, Feb. 3, 2002

Certificate of Continuing Education, Designing for the Dreamweaver, Rockhurst University Continuing Education Center, Oct. 15, 2002

Certificate of Continuing Education, The Flash Attack Workshop, Rockhurst University Continuing Education Center, Oct. 16, 2002

Certificate of Completion, Implementing Microsoft Windows 2000 Professional and Server, New Horizons, On Site Learning Course# 2152C, Jan. 6-10, 2003

Certificate of Recognition, Five Year Service Award, STCC Human Resources Dept., May 9, 2003

Dell Premier Access Certification, July 22, 2003

Certificate of Excellence, Microsoft Certified Professional, (MCP) Exam 78-210, July 2003

Certificate of Achievement, Course 2274 Managing a Microsoft Window Server 2003 Environment, New Horizons CLC San Antonio, Tex., Dec. 12, 2003

Certificate of Attendance, MS EXCEL BASIC TRAINING, South Texas Community College Information and Technology Services, Feb. 13, 2004

Certification of Completion- Panduit Certified Installer PSC103 Structured Cabling, Oct. 5, 2004

Certificate of Achievement, Course Help Desk Institute - Help Desk Analyst Boot Camp by KR Counseling Inc.. Aug 26, 2005

Certificate of Completion - D E M A Education - Help Desk Analyst Course - June 23, 2006

Certificate of Appreciation - Valuable Contribution to the Division for Information Services and Planning - Aug. 30, 2006

STC Jaguar Excellence Award 2006 - In recognition of Professional Excellence in the IS&P Division of South Texas College

Microsoft Certificate of Achievement - 5118 Maintaining and Troubleshooting Windows Vista Computers - June 29, 2007

Received Ten year Service Pin award from STC Human Resourced Department on recognition of such service - November 2008

Received Proclamation Credentials from Dr. Shirley Reed, President of STC, as STC Ambassador Extraordinary and Plenipotentiary for STC - May 8, 2009 - photo

Attended South Texas Leadership Academy sponsored by Office of Professional Development - June 26, 2009

Retired from South Texas College August 31, 2009.

Present Job Descriptions:

Computer Network Assistant, IS&P Client Services Dept. / Help Desk, STC - Oct. 2002 to Present
Function is to generate work orders for the Technicians as the client needs are called in via the IS&P Help Desk Center from Our Faculty/Staff and Students at South Texas College.  Provide support through the use of the telephone to try to resolve any technical issues that might arise, by coaching via telephone or also the use of SCCM Server Management Remote Software.  Provide support to the Technicians out in the field whenever required to assist on projects or work orders.  Support by providing web services for the I$&P Help Desk, Client Services departments.

Previous Job Descriptions:

Web Technician, ITS Client Services Dept, STCC - Mar. 1999 to Sept. 2002
Function; to provide assistance in developing Web pages, and training in the use of FrontPage and Image composer.
Function; managed STCC’s Web site and conformed to STCC electronic policies.  Performed other duties as assigned in the computing and networking fields by providing technical assistance to STCC's Faculty and Staff.  Created, updated, modified and maintained web sites for various divisions and departments.

Computing Support Assistant, Distance Learning Dept., STCC -  July 98 to Feb. 99
Used Video Conferencing Equipment to do support video-conferencing for Staff and Faculty Department Members for interviews.  Used Video Conferencing Equipment for distant learning courses via T1 or ISDN Lines to connect to various high school classrooms.  Provided technical support in the use of Multi-media Electronic Equipment for various conferences including professional development and student orientation at the STCC Pecan Campus and the Technology Center auditorium.   In charge of the Faculty Instructional Resources Lab to provide support in different software programs for Faculty Members.

Lab Aide Technician, Instructional Technologist Dept., STCC - Sept. 97 to June 98
Provided support to student and faculty members at the Downtown Center for Labs 1 and Lab 2.  Did technical support for installation of software, and hardware components as needed.  Provided support in recommendations and purchasing of various hardware and peripherals for the labs.  In charge of hiring and scheduling lab aide assistants for the maintenance and software support for Labs 1 and 2.  Kept current records on the equipment located at the labs and provided status of the maintenance and critical downtimes.

Military History:

MOS-63C20 - Bradley Hull Systems Mechanic
U.S. Army Armed Forces, Honorable Discharge, August 1970
U.S. Army National Guard, Honorable Discharge, November 1996
Rank: Sergeant E-5
Retired US Army August. 31, 2007.

Military Awards:

National Defense Service Medal – 2 counts
Armed Forces Expeditionary Medal
Armed Forces Reserve Medal
Operation Desert Shield/Desert Storm Campaign Medal
Army Commendation Medal – for Military Merit
Texas Governor Individual Awards – 4 counts
Texas Faithful Service Medal – 4 counts
Good Conduct Medal
Army National Guard Achievement Medal