Rogelio (Roy) Garza

Degrees and Certifications:

• AAS - Networking Specialist
       South Texas College, McAllen, TX
• AAS - Computer Specialist
       South Texas College, McAllen, TX
• Cert - Information Management Technology
       South Texas College, McAllen, TX
• Cert - Help Desk Analyst Course
       DEMA Education, McAllen TX
• Cert - Microsoft Certified Professional
       Microsoft Corporation
• View Roy's Profile

Major Duties:

• Provide software and technical support to our students/faculty/staff members via:
       - telephone
       - e-mail
       - remote access
       - hands on  -or-
       - the creation of technical work orders
• Web support for Client Services Dept
• Field technical support for Technology Support Services Dept.
• Provide specification information of computer equipment to faculty/staff
• Provide support for software purchasing information to faculty/staff
• Other duties delegated or assigned by Client Services coordinator