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» Email Frequently Asked Questions

E-Mail accounts are provided to STC Full time employees, and Adjunct Faculty.

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E-Mail Accounts


How to obtain a faculty/staff account?

Since 1999, as part of the Human Resources hiring process, every new employee fills out an email requisition form at the Office of Human Resources.  If you were hired previous to 1999 and you do not have an email account, please contact the ITS Help Desk at 872-2111.

 


 


Which policies are relevant to the usage of email accounts?

College Policy 4712 – Information Resources Security
College Policy 4713 – Access to Information Systems and Electronic Communications
College Policy 4208 – Racial Harassment
College Policy 4711 – Confidentiality of Records and Business Matters
College Policy 3206 – Confidentiality of Student Educational Records


South Texas College Policy Manual


Other documents:

Guidelines governing Access and Usage of Communication Technologies

 




Who do I contact if my email account does not work?

If you experience problems when accessing your email, please make sure that the Caps Lock key is not enabled. If you still experience problems please call the Help Desk at 872-2111 to report your technical problem.

 


 


Who do I contact if I forget my password?

Please contact the Help Desk at 872-2111 to receive assistance.  For your own security, information is not provided over the phone, you will have to go to the Technology Support Services Department to obtain your password.  To do so you are required to present a valid identification ID (STC ID, Drivers License).

 


 

 

 

 

 

 

 

 

 

 

WEB OUTLOOK ACCESS


Can I use Outlook Web Access from any web browser?

Your computer’s web browser should be able to support frames if it does not, you will get a message making you aware of the problem.  You can download an updated browser by visiting the following URL:

http://windowsupdate.microsoft.com/?IE
 for Microsoft internet Explorer
Or

http://home.netscape.com/download/index.html?cp=s4ign6 for Netscape Navigator.

 


 


How do I log on?

  1. On the log on screen, type your email account excluding the STC extension (i.e. test instead of test@southtexascollege.edu )
  2. Press the Enter Key
  3. A dialog box will appear, please type your email account excluding the STC extension (i.e. test instead of test@southtexascollege.edu )
  4. Type your password and press the enter key.

 

 




What is the capacity of my email box?

Your email box has a capacity of 100 MB of storage.  If you exceed 97 MB, you will receive a warning; which will inform you that you are about to exceed your quota.  When you reach 99 MB, you will not be able to send emails.  When you exceed the 99 MB you cannot send or receive any emails, incoming mail will be bounced to the sender.  Users are strongly encouraged to delete any unnecessary messages on regular basis.

 

South Texas College • 3201 W. Pecan • McAllen, Texas 78501
Telephone: (956) 872-8311 • (800) 742-7822
Questions or Comments about this page email: royg@southtexascollege.edu