IS&P Help Desk

The IS&P Help Desk is a branch of the IS&P Client Services Department from the Information Services and Planning Division (IS&P).  Working closely with Technology Support Services, Media Services and Information Systems, Client Services coordinates the efforts and activities of the IS&P Help Desk to provide faculty, staff, and students with technical support and information. Through our call center, walk-ins, and on site services the IS&P Help Desk provides a full range of computing assistance.

Our Mission is to maximize operational efficiency in the college by providing timely solutions to client requests related to technology issues, and efficiently manage change to continuously improve the quality of the IS&P Help Desk services, the usability of the system, and the effectiveness of training.

Help Desk Hours:
Monday through Thursday 7:30 a.m. to 6:00 pm.
Fridays 7:30 a.m. to 5:00 p.m.

Campus Phone Numbers:
Pecan Campus - 956-872-2111
Mid-Valley Campus - 447-1209
Starr County Campus - 956-716-4709

If you have a technical emergency during evenings, weekends or holidays, and you need to reach a technician, leave a message on the telephone system and a technician will return your call.  The telephone system has an outgoing call feature that allows clients, who feel that they have a technology problem to contact us.

If you call the IS&P Help Desk after our hours of operation on a weeknight, or call during a weekend, the automated system will prompt the following message:

Thank you for calling the IS&P Help Desk.  If this is an emergency, please press 4, leave you message and a technician will be paged to return your call.  Otherwise, press 0 to leave a message and we will return your call during working hours.

You are welcomed to submit your questions to us outside of those hours through the campus email. More information....

Call : 956-872-2111, Fax :956-872-5580, Email: isphelp@southtexascollege.edu