Text Box: Inappropriate “Hang on.” “Hold on.” “Who’s calling?” “I can’t hear you, speak up!” “I can’t help you. You’ll have to speak to someone else.” “Uh huh.” “Yeah.” “Nope.” “Dude.” “Bye-bye.” “Alrighty.” “Okie-dokie.” “He will call you as soon as he returns.” Text Box: Proper Telephone Etiquette Phrases Text Box: South Texas College Business Office Text Box: Appropriate “May I put you on hold?” “Do you mind holding? “May I say who is calling please?” “May I have your name please?” “I am having a little difficulty hearing you. Can you please speak up?” “I need to transfer you to (dept) so that they can answer your question. May I do so?” “Yes.” “No.” “Ma’am.” “Sir.” “Good-bye.” “I’ll give him your message when he returns.”