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2	"Welcome to STCC" Welcome to STCC! It is great to have you as a part of our team. The role of staff and support personnel is crucial and vital to the instruction that takes place at this institution. We are ALL important players in the greater good of learning. Wondering what Institutional Effectiveness is all about? Wondering how it applies to you? Take a tour with me. This introduction to the world of IE is for you.
3	Introduction to IE
4	Definition Institutional Effectiveness is a system of self-assessment, self-directed continuous improvement and public accountability. It encompasses all activities of research, planning, evaluation and the use of evaluation findings to improve the quality of education at STCC.
5	Why We want to meet the needs of our students and community We want to provide a quality education We want to document our success in education We want to continuously improve on our level of success We want to give our taxpayers and our students their money's worth We want to know how well WE are doing We want to be self-disciplined in our pursuit of quality in teaching
6	History The accrediting agencies recognized the need to "prove" quality The public required "accountability" Strategic Planning was Phase One Assessment was Phase Two Institutional Effectiveness was Phase Three Today: Closing the Loop
7	How this applies to Non-Instruction We support education We are intermediaries in the pursuit of knowledge We supply the foundation for instruction to take place Scotty, we need more power!
8	The IE Cycle
9	Strategic Planning Strategic Planning details the College's mission, its goals, its objectives and its strategies for achieving those goals and objectives. Aside from a College level plan, there are departmental plans that go into greater detail, outlining the mission, goals and strategies of individual departments as they accomplish the college-wide plan. A plan answers the question, "who are we and what are we going to do?
10	IE Planning IE Plans come AFTER the strategic planning takes place. They answer the question, "okay, if the strategic plan answers the question of who we are and what we are going to do, how are we going to know if we are doing it right?" IE helps us focus on what are true intentions are for what we are trying to accomplish in our strategic plan and helps us set standards and measures by which to judge for ourselves if we are doing a good job. Departments write IE plans annually. They set their own standards and measures, with input and guidance from directors, the IE Team and other administrators.
11	Implementation We do everything the strategic plan says we are to do. We also collect the information we say we will collect in the IE plans.
12	Assessment / Report The data collected for the IE plan is summarized and analyzed. We compare these results with the standards we set for ourselves in the IE plan.
13	Improvement Strategies / Use of Results If we meet our goals - HORRAY!!! If not, well, there is no such thing as failure. The purpose of IE is to continue to pursue the standards we set. Self-discipline dicates that we set in motion the actions that will make things better the next time we visit the data. We USE THE RESULTS to continuously improve - this is the ESSENCE of IE.
14	New IE Planning Time for a new plan, with new goals and new standards. The cycle begins again.
15	1 Year IE Cycle The IE cycle is an annual one, beginning each August with a new IE plan for each department. IE Reports are due in May. Special arrangements are made for special assessment activities taking place during the Summer.
16	Accountability Review Accountability Review is a management review of activities It is a follow-up on the implementation of the Strategic Plan, the IE Plan, and management initiatives It is comprehensive and thorough It leads to recognition and technical assistance where necessary Resource allocation and reallocation is justified Accountability Review is not an Audit
17	Performance Indicators
18	Definition Performance Indicators are just that - indications of our performance. More exactly, it is a measure of our efficiency and productivity. Do you know the difference between effeciency and effectiveness?
19	I-P-O System Inputs to a System Processes within a system Outputs from a System
20	How does this apply to instruction?
21	How does this apply to Non-instructional units?
22	Examples Speed of Requisition processing Speed of mail delivery on campus Percentage of student population receiving counseling Percentage of students who complete a course Retention Rates of Entering Freshmen Number of Graduates in a three year period
23	Intended Outcomes
24	Definition Outcomes are goals that stipulate THE USE OF OUR OUTPUTS. What happens AS A RESULT of the work we do? What do our clients THINK, KNOW and DO as a result of our services? This is a measure of our EFFECTIVENESS.
25	Philosophy An outcome is not an output Outcomes represent our intentions
26	How does this relate to the IPO Cycle? IPO's, in any given situation, are usually daisy chained into a series of IPOs that make up a larger system. Peter's Output in in one IPO may be Paul's Input in a subsequent IPO linked further down a chain of events. The thing to keep in mind, though, is that Paul's eventual Output was Peter's OUTCOME all along. Peter's intent from the beginning was to produce a product (an output) that was useful for Paul to complete his task. Paul was able to DO something because of Peter's work. So, everything Paul can accomplish because of Peter's work, is Peter's OUTCOME.
27	How does this apply to instruction? In instruction, there is a very clear IPO. Inputs are students, faculty, knowledge and resources. The Process that takes place is the actual instruction and student learning. The output are learned students and program graduates. The OUTCOME is a former student who eventually gets a good paying job BECAUSE of the product of instruction. Another student, a graduate, may even transfer to UTPA and graduate with a Bachelor's degree and go on to get a Master's degree. This is also an OUTCOME of the instruction received at STCC. Can you see the difference between an Output and an Outcome now?
28	How does this apply to NON-Instructional units? Non-instructional units, like purchasing or facilities or student support services, provide support and additional help to students and staff as they complete the task of instruction and learning. We, as these support units, make up small, interlinking IPOs that make instruction easier and more productive. Counseling helps students cope with college life, admissions helps students keep their academic record on file for future transfer and transcript requests, and the facilities department helps keep buildings clean, cool and comfortable to enhance and encourage the "college experience". All of these are their own IPO's. The Outputs of these various units (counsleing, clean buildings, accurate transcripts) lead to the eventual OUTCOME that we referred to earlier as the IPO of what takes place in the classroom. The output of these non-instructional units are utilized as inputs for instruction. A counseled student is an INPUT for a better prepared student entering a program, for example. An accurate transcript is an INPUT for the student's process of transferring to UTPA to earn that Bachelor's degree. So, even for non-instructional units, OUTCOMES are just as important as the OUTCOMES we expect from instruction. They are just a little harder to see sometimes.
29	Examples Percentage/Number of graduates EMPLOYED in their field of study Percentage of satisfied customers Quality Assurance survey results Quality of applicants responding to Advertised position
30	Assessments
31	Definition An MOA outlines the HOW of assessment
32	Establish a Standard
33	Set a Time Frame
34	Identify a Valid Source for the Data
35	Collect and Gather the information
36	Meet Objectivity / Validity Criteria
37	Analyze and Report the Findings
38	React to the Data (Use the Results)
39	The IE Team
40	PURPOSE? To Help You!
41	Who Faculty From Each Division Staff from Instructional Support Staff from Institutional Support Administrative Staff
42	What they do Set Procedures Help Departments with Planning Help Departments with Reporting Keep Staff/Faculty Informed Train on IE Coordinate Planning with PDC Monitor Accountability Review Reward QUALITY planning/reporting
43	How to Communicate with them Call them Contact Jose Use the E-Mail / Phone List
44	How they can help you Have them present during Planning Have them present during Reporting Have them present during Use of Results Have them answer any questions Have them train or make presentation